The nexus between Leadership and the Adoption of Information Communication Technology (ICT) by Law Firms in Harare

Abstract

This study explored the role of leadership in the adoption of information and communication technology in law firms in Harare. The study investigated the role played by the leader in acceptance and hence adoption of ICTs, and to recommend ways for ensuring integration of ICT in day to day running of a law firm. The review of literature explored the concepts of leadership and technology acceptance. The researchers also explored literature on how law firms in the other parts of the world and the region are taking advantage of advancement in ICT to obtain competitive advantage and retain customers. A mixed methods approach was used to collect data for the study. Findings showed that, while there is high awareness of the use of ICT in law firms, there are divided opinions on the contribution of leadership to the adoption of ICTs. It appears leaders are wary of the risks associated with technology advancements. The study recommends a proactive approach when adopting ICTs, with firms taking time to conduct in-depth research that includes looking at reviews from other firms that have used the technology before.

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